IFDA Online


DSC Takeaway: Driver Engagement Key to Increasing “Right Retention”

IFDA Online

December 16, 2016

During a workshop at the recent IFDA Distribution Solutions Conference, Mary Malone, director of engagement at Stay Metrics, provided insights on how to identify and correct causes of driver turnover. Her company teamed up with researchers in behavioral psychology, management, and organizational culture to create a rewards and recognition platform. The program uses research and driver interviews to get at the causes of turnover, how it can be managed successfully, and promotes a culture where drivers feel valued.