South Bend, Ind. Aug 28, 2019 — Stay Metrics, the leading provider of driver retention tools for motor carriers, announces the release of Stay Ahead™, the new platform for its suite of driver survey products, which include onboarding surveys, fleetwide ongoing/annual surveys, and exit/departure surveys. Joining these surveys is a powerful new feature that lets carriers make the most of their data.
“The Stay Ahead™ tool helps carriers stay ahead of turnover, stay ahead of driver satisfaction, and stay ahead of growing their fleets,” comments Mary Malone, Vice President of Business Development at Stay Metrics. “It’s solidly focused on the future and making that future as successful for carriers as possible.”
As the centerpiece of this new platform, Stay Metrics is introducing a new tool for reducing early-stage driver turnover (drivers who leave within the first year with your carrier, what we call “new-to-you” drivers). The Intervention Opportunities feature makes Stay Metrics’ proven onboarding surveys even more effective by pointing out exactly which drivers need attention to stay during their first year.
This feature comes with a redesign and significant upgrade to Stay Metrics’ Self-Service Reportal for clients to see their data and analytics. It provides on-demand access to a wide range of reports, providing full transparency and powerful options for tracking drivers’ satisfaction and retention.
The Stay Ahead™portal works with the onboarding surveys to alert carriers any time a driver appears to be at risk of leaving. The at-risk status of drivers is determined based on a Stay Metrics proprietary model that identifies at-risk drivers based on previous research.
Carriers can also filter drivers based on their alerts and willingness to recommend the carrier.
An additional helpful component is the ability to export all drivers that have intervention opportunities on a spreadsheet. Stay Metrics recommends that carriers check the system once per week and export this list as a checklist for their driver calls that week.
Tim Hindes, Stay Metrics Co-Founder and CEO says, “At a certain size of carrier, you can’t realistically call everyone each week. That’s why this feature is so helpful. It helps teams prioritize their calling time to reach the drivers that need it most and provides suggested topics for those conversations. The combination of who to call and what to talk about makes this the most actionable tool on the market for driver engagement and satisfaction.”
In addition to intervention opportunities, the Stay Ahead™tool also brings to the forefront any questions drivers have after taking their surveys. This powerful communications tool lets carriers know what information drivers need right now. These questions have always been collected by Stay Metrics and sent to carriers as Intervention Alerts, which will continue, but now carriers can export a checklist as a helpful tool to make sure the team addresses each one.
Industry professionals and media are invited to attend a free webinar demonstrating how the Stay Ahead™platform and its new features work on September 18th, 2019, at 2pm Eastern (Register here).
Carriers looking to get started as soon as possible can also schedule a conversation with the Stay Metrics team to learn how the platform works and how it is already benefiting current clients.
“I honestly believe this could be a revolution in how carriers onboard new drivers and keep them beyond the first year,” Hindes adds.
Carriers can find out more about each of the surveys that are part of the Stay Ahead™platform on the Stay Metrics website.
About Stay Metrics
Stay Metrics offers a complete suite of tools aimed at helping carriers increase driver retention, improve driver loyalty, and strengthen their business.
Its industry-leading retention toolkit includes the Stay Ahead™ platform and its Onboarding, Ongoing/Annual Satisfaction, and Exit/Departure surveys. Robust reporting tools, targeted driver intervention opportunities, and insightful client support teams all give carriers actionable data on what is causing turnover in their driver workforce and what can be done to reduce it.
Another tool offered by Stay Metrics is its Driver Rewards platform, which provides motor carriers a fully featured and managed online rewards program. Carriers give drivers points for great performance or longevity that they can redeem for hundreds of thousands of high-quality merchandise or travel options. Stay Metrics handles all aspects of customer service and fulfillment for these rewards.
These tools help drive down expenses, foster fleet growth, and improve the lives of drivers.