Stay Index™ Report Identifies Top 20 Opportunities for Carriers to Retain Drivers

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Newly developed tool from Stay Metrics highlights pay/compensation, trust, and work issues


South Bend, IN. June 17 — Stay Metrics, the leading provider of driver retention tools for motor carriers, announces a new research report identifying the top 20 priorities for carriers to focus on to improve driver retention, according to the newly developed Stay Index™.

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This index combines measurements of drivers’ average level of satisfaction with each area of their jobs and how closely their answers relate to their commitment to stay. It gives fleet executives and managers a valuable resource to focus their efforts on areas that both need improvement and matter to turnover.

To create the Top 20 Stay Index™ report, Stay Metrics analyzed a sample of 15,709 Annual Driver Satisfaction Surveys completed by drivers between 5/31/2018 and 6/1/2019. 67 diverse carriers were represented from sectors such as dry van, tanker, intermodal, flatbed, reefer, expedite, and more.

The report ranks the Top 20 questions from the survey with the highest mix of dissatisfaction and correlation to turnover intent. These questions highlight the key areas of opportunity for improvement and leadership focus in the transportation industry.

The Top 20 Questions fell into three distinct categories:

  • Pay/Compensation accounted for seven of the top 20.
  • Trust between drivers and carriers was the theme of another seven of the top 20.
  • Work issues filled the other six spots.

This report based on the Stay Index™ helps carriers go beyond treating the symptoms of turnover to identifying and addressing the root causes. For example, although pay has a higher level of dissatisfaction in the current set of surveys, the actual issues seem to be less “total amount” and more related to perceived fairness, wait time pay, and accessorial pay.

“The pay questions with the highest Stay Index™ have less to do with the amount and more to do with transparency and fairness,” said Tim Hindes, Co-Founder and Chief Executive Officer of Stay Metrics. “But that’s not the whole story. Drivers’ attitudes towards the trustworthiness of their carriers seem just as important. In situations where pay increases are not possible and drivers are dissatisfied, we recommend carriers focus on strategies to build back driver trust.”

The pay questions with the highest Stay Index™ have less to do with the amount and more to do with transparency and fairness

Work issues also emerged at the top of the report. Stay Metrics recommends carriers look at how they can think creatively about scheduling home time (particularly how home time requests are honored), reducing maintenance delays, and examining routes for parking, congestion, and wait-time challenges.

Download the Report Free

Motor carriers and other industry stakeholders can download a free copy of the Stay Index™ report to see the full ranking and learn the research methods used to obtain the results. Stay Metrics also offers preliminary commentary on the results in the report.

Stay Metrics also recently published two reports help the trucking industry understand crucial trends impacting the driver shortage and early driver turnover. The Stay Days Table and Stay Data Story reports are also available at no cost.

About Stay Metrics

Stay Metrics helps motor carriers realize Retention. Not Regrets. Its industry-leading retention toolkit includes onboarding, exit, and annual satisfaction surveys as well as a fully featured online rewards platform. Robust reporting tools, targeted driver intervention opportunities, and insightful client support teams all give carriers actionable data on what is causing turnover in their driver workforce and what changes might reduce it. These tools help drive down expenses, foster fleet growth, and improve the lives of drivers.

Stay Metrics is based at Innovation Park at the University of Notre Dame in South Bend, IN, and was recently named a “Best Place to Work in Michiana” by the South Bend Tribune.