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New research finds positive engagement, dispatcher relations key to driver retention

Driving trucks, particularly long-haul vehicles, is a tough job that not everyone is cut out to do. Many new drivers were found to have different expectations of what the job would be like and were quickly overwhelmed or discouraged. The researchers said this points to a need for more communication and engagement after the initial orientation phase.

“This is one of the most difficult and demanding jobs you can sign up for. When we see carriers that have high degree of respect and empathy for drivers, they become the best to drive for,” said Tim Hindes, CEO of Stay Metrics, as reported by Fleet Owner.

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