Supply Chain Dive


Poor communication with dispatchers fuels high driver turnover rate

Supply Chain Dive

July 20, 2018

A truck driver turnover rate that hit 95% in the third quarter of 2017 is one of the critical factors in the driver shortage that’s pinching trucking capacity, according to a study by Stay Metrics. The study found 35% of drivers leave a company within the first three months, and 70% leave within the first year.The biggest factor in driver turnover is dissatisfaction with recruiters and dispatchers. Age and experience don’t matter as much as effective communication, especially in the early stages of a driver’s time with a company.[…]