Tech, communication improve the driver experience

Liquid Trucking Human Resources Director Jason Eisenman notes that when drivers retire – he says the average age at his carrier is 52 years old – they take all their institutional knowledge with them.

In 2014, management identified a communications gap with drivers and partnered with Stay Metrics to implement Driver Satisfaction Surveys. […]

Drivers earn points through the platform for sharing tips or uploading information, which can include anything from directions to a facility, photos of the receiver or off-loading tips.